Thank you for shopping with us. We are committed to providing high-quality products and a smooth customer experience. Please read our return and refund policy carefully.

Non-Returnable Items
Due to hygiene and safety reasons, all cosmetic and personal care products are non-returnable and non-refundable once delivered.

We request customers to review product details carefully before placing an order.

Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, you may request a replacement under the following conditions:

• The issue must be reported within 48 hours of delivery.
• An unboxing video and clear images of the product and packaging are required as proof.
• The product must be unused and in original packaging.

Once verified, a replacement will be shipped at no extra cost.

No Refund Policy
We do not offer refunds for delivered cosmetic products.
Only replacement is applicable in case of verified damage, defect, or wrong item received.

Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not possible.

Contact for Support
For any return or replacement request, please contact our support team with your order details, photos, and unboxing video at:

Email: wellyfepharma@gmail.com

Response Time: Within 24–48 business hours